“All systems go”
Whether you need a full IT solution, or ongoing support for your existing system Demma offers a range of IT services to suit your individual needs.
From networking and installations to web development, cloud hosting and servers across PCs, Macs and more… all backed up by our help desk assistance for all types of software and hardware problems.
Outsourcing your IT Support to Demma:
Our dedicated IT help desk provides technical support and troubleshooting over the phone and via remote control software.
If there is a hardware problem or the solution can’t be delivered remotely, Demma’s IT team can be on the ground quickly to provide on-site support.
Predicting problems before they happen saves time and money. Demma’s preventative support service will status-check your servers and give you the heads up on any potential issues.
As part of our support service, we can supply and install all hardware and software required at competitive rates.
Solutions:
As well as supporting existing IT infrastructures, Demma also provides IT support specifically for BEMS including.
Demma delivers network installations using a network topology designed to your specific requirements. We work across both new and existing networks, providing fibre or ethernet solutions, right from network design through to installation of all hardware and backed up with full documentation.
Our diagnosis and repair service covers both hardware and software issues, from big challenges such as server repairs, to smaller problems with standalone laptops and desktop PCs and Macs. From our offices across the UK our skilled engineers can help you fix your IT no matter where you are based, and we offer a courier service to collect and return your kit safely and securely to you.
Fail to plan and plan to fail as they say. Demma can help you to plan for the future by creating an effective pre and post disaster recovery plan to suit both your budget and your system.
In the event of critical system failure, our main goal is always to get you back up and running as quickly as possible.
And even after the event itself, we can still help you to recover data and services that were thought to have been lost.
Are your backups as robust as you think they are? If you needed to rollback them would they still be available?
We can provide back up advice and offer you a wide range of solutions across the full range of RAID, NAS and Cloud storage options.
Whether you are office or home-based, locally networked or using remote access, Demma has your back covered.
Our range of server solutions includes the supply, configuration and maintenance of server hardware and software.
Making your server hardware more resilient reduces the chance of future problems. Demma’s engineers can minimise potential risk arising from redundant hardware such as power supplies, ethernet ports and hard drives using RAID technology.
The following server types can be supported:
✔ File Servers (Workgroup or Domain)
✔ Virtualisation (VMware)
✔ FTP Servers
✔ E-mail Servers (Exchange)
Make your fibre go further and faster with our range of cabled solutions. From installation of new cables to troubleshooting of fibre connections and fault finding in cables including terminating fibre cables to their hardware connection.
We can also install fibre to ethernet convertors, allowing ethernet networks to communicate faster over fibre cables and transfer data over longer distances.
Demma supplies, secures and maintains wi-fi networks, to make sure that what goes up doesn’t come down.
We can help you to secure your wi-fi network by separating wired and wireless networks using different VLANs and deploy multiple SSIDs, for example so your guest wi-fi network can sit on a different network to the staff network.
Connecting multiple wi-fi enabled devices over a single point router, from a central location to provide maximum coverage; generally across two floors and a few rooms either side of the router.
We create a large area network (LAN) by installing multiple access points throughout a building. These points can be connected either via ethernet to a central location or connected to each other through a wireless mesh. This allows a wide area network to share the same SSID and all wireless devices in the building can access the same network.
If for example you need to connect together separate networks between two different buildings, the cost of installing ethernet/fibre cable can be high and also present routing challenges along tricky cable runs.
A more cost effective solution can be to install and align 2 high frequency aerials to create a network bridge between the two buildings (as long as the buildings are in line of sight and within 500 metres of each other) This solution securely connects both networks and also saves on WEEE disposal costs.
Demma can provide certified WEEE disposal to ensure the safe disposal of electrical items.
Remote Monitoring:
Demma’s remote B.E.M.S monitoring service keeps a close eye on your systems. In the event of critical or non critical alarms, they are forwarded instantly to Demma’s HQ, to your dedicated engineers and to the end user. Alarms can be sent by email and SMS to designated personnel such as on-site engineers or facilities managers.
We can work with your existing method of monitoring and supply the following remote monitoring platforms:
✔ Broadband
✔ Modem
✔ 3G
Demma uses M2M technology through Static IP sim cards to bypass on-site IT networks and allow us to monitor remote sites. This method is cheaper than regular business broadband and this method of connection allows us to link new sites to our dedicated bureau and monitor sites throughout the UK. The bureau covers services including; metering, performance, alarms, fire and security. Each site can be setup with an individual building profile to allow effective remote monitoring and analysis.
Cyber Security
IT and BMS networks can be vulnerable to security breaches so to reduce this risk, Demma can advise you on a range of methods to help make your network more secure:
✔ Firewall and Antivirus
✔ Managed Switches
✔ Secure Cloud
✔ SSL Certification
✔ Software and Firmware Upgrades
✔ User Password Complexity
✔ Secure Communications (Over VPN, HTTPS etc)
Programming
Demma can create bespoke, dynamic and database driven web applications using technologies such as Microsoft Access or SQL databases. Queries can be implemented to filter database results to any web browser enabled internet device and authenticated for use over the Internet or VPN. Scripts can be written to automatically generate emails containing database information such as monthly metering data or logs.
Demma provides 2D and 3D design implementation and BEMS graphics upgrades.
